Refund policy

1. Basics

If an analysis fails, no credits are deducted in the first place — there is nothing to refund for failed jobs. Deduction is only finalized when a job succeeds.

You may request a refund for purchased credits you have not used.

2. How to request

Email hello@tripsnapai.app from (or including) your sign-up email address. We will respond with the outcome within 7 business days.

Refunds are issued via Stripe to the original payment method. Depending on your card issuer or payment method, the funds may take a few more days to arrive.

3. Refund amount

On refund, the unused credits granted by that pack are removed from your balance. Credits you have already used are never clawed back, and your balance will never go negative.

The refund amount is the purchase price minus the portion corresponding to credits already used.

4. When refunds may be limited

Refunds may be limited when all purchased credits have been used, or when abuse (Terms, Section 6) is confirmed.

Credits granted free of charge (such as the sign-up bonus) are not refundable.

5. Statutory rights

Nothing in this policy limits consumer rights guaranteed by applicable law, including Korean e-commerce consumer protection law.